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FAQ

For Businesses

No. CoffeeOn provides a coffee-as-a-service model — not equipment sales. You don't buy the machine; we install and operate it. Our location partners simply enjoy a premium coffee experience without upfront investment or maintenance costs.

Installation time depends on location readiness and our deployment queue. Typically, your CoffeeOn station is installed and operational within 3 weeks after contract signature.

We offer two flexible models: • Revenue Share — you earn a percentage of total sales. • Fixed Rent — you receive a guaranteed monthly payment. The model is selected based on location type, traffic, and number of machines.

All machine maintenance, refilling, and servicing are handled by the CoffeeOn operations team. Our IoT-connected system monitors performance 24/7, ensuring minimal downtime and real-time support.

Each CoffeeOn station fits within 1 m² and requires only a standard single phase, 230 V, 16 A power outlet. No water connection or any piping is necessary — the system includes internal tanks and refrigeration.

Yes. All CoffeeOn units are fully autonomous and designed for continuous operation in offices, hospitals, universities, and public spaces.

Absolutely. Depending on your partnership tier, the machine interface and cups can feature your logo, promotional visuals, or digital messages — a perfect fit for hospitality and corporate environments.

The standard agreement runs for 12–24 months, renewable automatically, with flexible exit clauses for low-traffic locations.

For Customers

Yes — always. CoffeeOn uses fresh, real milk sourced from farms that meet strict sustainability and safety standards. We never use powdered or synthetic substitutes.

Absolutely. Every drink starts with 100% Arabica coffee beans, freshly ground for each order to preserve flavor and aroma.

You can: • Use the CoffeeOn App to browse, order, and pay; or • Order directly on the touchscreen and pay by card, mobile, or NFC. Either way, your drink is ready in under 90 seconds.

Yes! Choose your coffee type, strength, milk level, and sugar preference — even request your name or message laser-engraved on the cup.

Yes. Our machines include an onboard ice module, serving iced lattes and other cold beverages year-round.

Definitely. Each machine performs automatic cleaning cycles and uses sealed milk storage kept at 0–4 °C. The process is fully contactless from bean to cup.

CoffeeOn is expanding across offices, hospitals, malls, airports, and universities. You can locate the nearest station via the CoffeeOn mobile app or on our website map.

Yes. The app allows remote gifting — choose a drink and your friend receives a QR code redeemable at any CoffeeOn station.

Yes. All ingredients, including milk and syrups, comply with Halal standards applicable in the GCC region and internationally.

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